Support Forged for You

Our Commitment to Your Angling Journey

Lifetime Warranty

We stand by our craft. Every Fin & Forge original product is covered by a lifetime warranty against defects in materials and workmanship for the original owner. This is our promise of quality to you.

This coverage ensures that your gear will perform as intended for its entire lifespan. If you ever encounter an issue that stems from a manufacturing flaw, we will repair or replace your product free of charge, getting you back on the water as quickly as possible.

Worldwide Delivery

Passion for angling knows no borders. We offer reliable, tracked shipping to anglers across the globe. Secure, multi-layered packaging ensures your gear arrives in perfect condition and ready for the water.

We partner with trusted international carriers to provide timely and transparent delivery. All shipments are fully insured, and you will receive a tracking number the moment your order leaves our workshop, so you can follow its journey to your door.

Expert Consultation

Choosing the right gear is critical. Our team of experienced anglers is available to provide personalized recommendations, answer your technical questions, and help you build the perfect setup for your needs.

Whether you're targeting a new species or planning a trip to a challenging environment, we're here to share our knowledge. We believe an informed angler is a successful angler, and we consider our expertise a core part of the service we offer.

Shipping Options & Packaging

Delivering Excellence to Your Doorstep.

A securely packed Fin & Forge box, ready for standard shipping.

Standard Domestic

Our standard shipping option provides reliable delivery within 3-5 business days to the continental US. Every item, especially our precision-engineered rods, is packed in reinforced, custom-designed tubing to prevent any damage during transit. You can trust that your gear is protected every step of the way. All standard shipments are fully tracked from our workshop to your door.

A shipping truck on a highway, symbolizing the speed of express delivery.

Express Domestic

Need your gear for an upcoming trip? Our express shipping option guarantees delivery within 1-2 business days. We prioritize these orders in our packing queue and utilize premium air freight services to ensure the fastest possible transit time. This service includes enhanced tracking with real-time updates and delivery confirmation, so you know exactly when to expect your new equipment.

International Shipping

We proudly serve the global angling community. Our international shipping service extends to over 50 countries. We handle all necessary export documentation and use trusted global logistics partners to ensure a smooth customs clearance process. Delivery times typically range from 7-21 days, depending on the destination. Please note that customers are responsible for any local import duties or taxes.

Our Warranty Process

A straightforward path to getting you back on the water.

Submit a Claim

Visit our contact page and fill out the warranty claim form. Please include your original order number as proof of purchase and a clear description of the issue you are experiencing.

Attaching detailed, well-lit photos of the affected area is crucial for a fast evaluation. The more information you provide upfront, the more efficiently our team can process your claim.

Evaluation

Once submitted, your claim will be assigned to a specialist. Our technical team will carefully evaluate your information and photos to determine if the issue is a result of a manufacturing defect.

This process typically takes 2-3 business days. In some complex cases, we may request that you ship the product to our workshop for a hands-on inspection. We will provide a shipping label if this is required.

Repair or Replace

If the claim is approved, we will proceed with the best course of action. Our first priority is to professionally repair your item to its original performance standard using genuine components.

If a repair is not feasible, we will replace your product with a new, identical item. If the original model is no longer available, we will offer a replacement of equal or greater value from our current lineup.

Return Shipment

Once the process is complete, our team will securely package your repaired or replaced gear. We will ship it back to you at no cost and provide a new tracking number for the return journey.

Our goal is to minimize your downtime. We pride ourselves on a swift and transparent process, ensuring you're kept informed every step of the way until your gear is back in your hands.

A technician carefully adjusting the gears of a fishing reel.

Professional Tuning & Repair

Beyond our lifetime warranty, we offer a full suite of professional-grade services for gear that has suffered accidental damage or simply needs a tune-up after years of hard use. Our master technicians treat every piece of equipment with the same care and precision as when it was first built. This service is designed to restore your trusted gear to peak performance, extending its life for many more seasons on the water.

Our services include, but are not limited to: complete reel disassembly, deep cleaning, and re-lubrication with premium performance grease; fishing rod guide and tip-top replacement; and cork handle restoration. If your favorite piece of gear has been damaged in a way not covered by warranty, don't retire it. Contact us for a repair quote and let our experts bring it back to life.

What Our Anglers Say

Real feedback from the Fin & Forge community.

"The lifetime warranty isn't a gimmick. My rod tip snapped due to a defect, and the team had a replacement section shipped to me within a week. Unbelievable service."

"I used the professional tuning service for my old reel before a big tournament. It came back feeling smoother and more responsive than when it was brand new. Worth every penny."

"International shipping to Australia was faster than I expected. The rod was packed in a bomb-proof tube. It’s clear they care about their gear and their customers."

"The expert consultation was invaluable. I explained the type of fishing I do, and they recommended the perfect rod and reel combo. It has completely changed my game."

"I traded in my 5-year-old reel for a great credit towards their new model. The process was seamless and it's a fantastic program for loyal customers. Highly recommend!"

"The quality speaks for itself. But it's the post-purchase support that truly sets Fin & Forge apart from every other brand I've used. They've earned a customer for life."

Service Questions

Answers to common inquiries about our services.

Domestic shipping within the continental US typically takes 3-5 business days. International shipping times vary greatly by destination but generally range from 7-21 business days. All orders receive a tracking number once shipped.

We offer a 30-day return policy on unused items in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. Please contact our support team to initiate a return.

Our lifetime warranty does not cover damage caused by accident (e.g., car doors, ceiling fans), misuse, improper maintenance, or modification. Normal wear and tear, such as fading of cosmetics or cork grip wear, is also not covered.

Yes. For damage not covered under warranty, we offer professional repair and tuning services at a reasonable cost. This includes guide replacement, reel deep cleaning, and component upgrades. Contact us with details of your issue for a quote.

Fin & Forge Trade-In Program

As technology evolves, so does our gear. We believe that your investment in quality should last a lifetime, and part of that is helping you stay current with our latest innovations. Our Trade-In Program allows original owners of Fin & Forge equipment to trade in their used gear for a credit towards a new purchase. This is our way of thanking you for your loyalty and ensuring our products are either refurbished for a new life or responsibly recycled.

The process is simple. Contact our support team with the model and serial number of your product, along with photos showing its current condition. We will provide you with a trade-in value estimate. If you accept, you can ship the product to us. Once received and inspected, we will issue you a store credit that you can use on any new item in our collection. It's a sustainable way to upgrade your arsenal and stay on the cutting edge of angling performance.

Let's Get Your Gear in Perfect Shape

Whether you're ready to file a warranty claim, request a repair, or simply want to ask a question, our dedicated support team is here to help.

Contact Support