Warranty Questions?
Looking for details on our lifetime warranty? Most questions regarding coverage, the claim process, and what is or isn't included are answered on our dedicated services page.
Get In Touch
We're Here to Help Forge Your Next Adventure
Contact Information
Have a question or need to start a warranty claim? Reach out to us through any of the channels below. Our team of dedicated anglers is available during business hours to assist you.
- Address: 406, Narshi Natha St, Katha Bazar, Koliwada, Masjid Bandar West, Masjid Bandar, Mumbai, Maharashtra 400009
- Email: [email protected]
- Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
Send Us a Message
Before You Reach Out
You might find a quick answer in one of our guides.
Looking for a Guide?
Our comprehensive guides cover a wide range of topics, from choosing the right gear for a specific species to mastering essential knots and advanced angling techniques.
Shipping & Returns
Questions about shipping times, international delivery, or our return policy? We have a detailed section on our services page that covers these topics in full detail.
Form & Process FAQ
Common questions about submitting your request.
Our goal is to respond to all inquiries within one business day (24 hours, Monday-Friday). During peak season, response times may be slightly longer, but we appreciate your patience and will get back to you as soon as possible.
For warranty claims, please be as detailed as possible. Include the product model, your original order number, and a thorough description of the issue. Most importantly, please attach clear, well-lit photos of the problem area from multiple angles. This information is crucial for a fast and accurate evaluation.
While our primary support is through email to ensure clear, documented communication, we do offer scheduled phone consultations for complex gear-fitting questions or bespoke build inquiries. Please send us an initial message with your request, and we can arrange a time for one of our experts to call you.
If it has been more than 48 business hours, please first check your email's spam or junk folder, as our replies can sometimes be filtered. If you still don't see a response, feel free to send a follow-up message. We value your inquiry and want to ensure we connect with you.
We are always looking for passionate, professional anglers to represent the Fin & Forge brand. If you are a licensed guide, tournament angler, or content creator, you can use this contact form to submit a proposal. Please include links to your social media profiles, a summary of your experience, and what you can bring to our team.